Shipping policy
Shipping Policy
Effective Date: January 1, 2026
Website: https://mropub.com/
Store Name: Luv Dragons
Publisher / Brand: MRO Publishing / MROPUB
Community / Brand Extension: MRO Club
Author / Creator: Mahogany Raisa Oshara
Contact Email: mahoganyraisaoshara@gmail.com
Mailing Address: 145 Pine Haven Shored Rd, Ste A5252, Shelburne, VT 05482
Thank you for shopping with Luv Dragons, the official store and creative marketplace for MRO Publishing, MROPUB, MRO Club, and works by Mahogany Raisa Oshara.
This Shipping Policy explains how shipping, processing, delivery, and related order matters are handled.
Order Processing
Orders are processed after payment is successfully received and accepted.
Processing times may vary depending on the product type, availability, customization, production needs, shipping carrier schedules, holidays, or high-volume order periods.
Some items may be made to order, printed on demand, custom produced, or fulfilled by third-party production or shipping partners.
Shipping Rates
Shipping rates, when applicable, will be shown at checkout before the order is completed.
Shipping costs may vary based on:
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Product type
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Order size
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Package weight
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Delivery location
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Shipping method
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Carrier rates
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Fulfillment provider
Shipping Times
Estimated shipping times may vary and are not guaranteed unless specifically stated at checkout.
Delivery times may be affected by:
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Carrier delays
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Weather
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Holidays
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High-volume shipping periods
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Incorrect shipping information
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Production or fulfillment delays
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Customs processing for international orders, if applicable
Once an order has been handed over to the shipping carrier, delivery timing is controlled by the carrier.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Luv Dragons, MRO Publishing, MROPUB, MRO Club, and Mahogany Raisa Oshara are not responsible for orders delayed, lost, returned, or delivered incorrectly due to incomplete or incorrect shipping information provided by the customer.
If you notice an address mistake, contact us as soon as possible at:
We cannot guarantee changes can be made after an order is placed or processed.
Lost, Stolen, or Delayed Packages
Once an order is shipped, the shipping carrier is responsible for delivery.
If a package is marked as delivered but cannot be located, please check with neighbors, household members, building staff, local post office, or the carrier first.
Luv Dragons is not responsible for stolen packages or packages marked as delivered by the carrier. However, you may contact us and we will review the situation where possible.
Damaged Packages
If your order arrives damaged, please contact us within 15 days of delivery at:
Please include:
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Your name
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Order number
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Photos of the damaged item
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Photos of the packaging
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A brief description of the issue
Approved damaged or defective claims may be eligible for replacement, store credit, or refund, depending on the situation.
Returned Packages
If a package is returned due to an incorrect address, failure to claim, refusal of delivery, or carrier issue, the customer may be responsible for additional shipping costs to resend the order.
Refunds for returned packages are subject to our Return and Refund Policy, including the 15-day refund window and 25% restocking fee, when applicable.
Digital Products
Digital products do not require physical shipping. Digital delivery methods may include download links, email delivery, account access, member access, or other electronic delivery methods.
Digital products may include:
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Downloadable artwork
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Music files
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Audio files
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Written materials
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Printable files
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E-books
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Digital designs
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MRO Club content
Digital purchases are protected intellectual property and may not be copied, shared, resold, redistributed, uploaded, edited, remixed, or commercially used without written permission.
International Shipping
International shipping may be available depending on product type and checkout options.
Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. Luv Dragons is not responsible for customs delays or additional fees charged by outside agencies.
Contact
For shipping questions, please contact:
Luv Dragons / MRO Publishing / MROPUB / MRO Club
Author / Creator: Mahogany Raisa Oshara
Email: mahoganyraisaoshara@gmail.com
Website: https://mropub.com/
Mailing Address: 145 Pine Haven Shored Rd, Ste A5252, Shelburne, VT 05482